I'm from overseas, can you help me complete the process?
Yes, of course we can help. We start by asking you a series of questions, similar to what the Driver and Vehicle Licensing Agency will ask. Once submitted we then check your application for mistakes and errors. When all that's done, we send it straight to the Driver and Vehicle Licensing Agency. You can relax, because your application is in safe hands.
I need to renew my staffs driving licences, can you process multiple licences under one order?
Yes, we can help you and your business. We start by sending each of your staff that need their licence renewed a series of questions, similar to what the Driver and Vehicle Licensing Agency will ask. We then take all of these applications and check each one carefully for mistakes and errors. When all that's done, we send each application separately to the Driver and Vehicle Licensing Agency. You can relax, because your business is in safe hands.
What is a photocard driving licence?
It's the standard UK driving licence. It is a pink card with the photo of the driver on the front.
These cards were first issued in 1998 and they're the only type of driving licence the Driver and Vehicle Licensing Agency currently issues.
You may have an old style paper licence - that's a different type of licence which is still valid. You can apply to change this type of licence for a photocard driving licence through us - we do charge a £48 + VAT fee to do this for you.
Why would I need to renew my driving licence?
It's a legal requirement to renew your driving licence card every ten years, and there are quite a few reasons to make sure you have a valid licence:
It's important that driving licences are updated every 10 years. Having an up to date licence will mean you have the latest security features to protect you against fraud. This will also help prevent driving licence impersonation, stopping disqualified and dangerous drivers taking to our roads.
Am I due to renew?
Wave goodbye to that old driving licence because we'll help you renew your driving licence for just £48 + VAT. For that, we will ask you to submit your details to the best of your knowledge. Our accounts team will then look through your application to make sure everything is correct, before applying directly to the Driver and Vehicle Licensing Agency on your behalf.
You can have your entitlement to drive withdrawn (you will not be allowed to drive) or you can be fined £1,000 for having a licence with out of date information, so it's best not to take any chances.
When do I need to renew my photocard driving licence?
At least every 10 years up to the age of 70. Your licence will expire 10 years after it was last renewed.
How do I know if my driving licence has expired?
On your card there is an expiry date. Each section of your card is numbered, with 1-3 being your name and date of birth.
You need to look at 4b as this is the valid to date of your card.
What if I have an old style paper driving licence?
Unless you have reached the age of 70, or your details have changed since your licence was issued, you don't need to renew your paper driving licence. You can still upgrade your paper licence at any time by applying to exchange it for a photocard.
How can I review my photocard driving licence?
You should receive a D798 renewal notification through the post two months before your licence expires.
You can then choose to use the Driver and Vehicle Licensing Agency directly through GOV.UK, which there may or may not be a fee to pay - depending on the licence type you require. You also have the option of using the Post Office or our service, however both of these options do charge a fee for completing and submitting the application for you.
What if I don't have my D798 Renewal Reminder?
If your personal details haven't changed, you can still use the our service. If your details have changed or you are unable to provide both parts of the licence you will need to apply directly to the Driver and Vehicle Licensing Agency directly through GOV.UK.
What's the paper counterpart?
It's the document that came with your photocard driving licence, if you received your licence after 1998, you'll have one.
It'll have the code D740 in the top right hand corner and say ‘Counterpart driving licence' at the top, along with your name and address.
It's different from an older-style paper driving licence, so make sure you don't confuse the two.
How can I show someone else my driving record?
If you're applying for a new job, hiring a car, or just need to show someone else your driving record, you'll need to use the Driver and Vehicle Licensing Agency's Share Driving Licence service.
To do this, you'll need your driving licence number, your National Insurance number, and your driving licence postcode.
Why are the Driver and Vehicle Licensing Agency getting rid of the counterpart?
This is all to simplify the Driver and Vehicle Licensing Agency's services – which should mean fewer forms and documents to keep track of.
I'm hiring a vehicle on holiday – what should I do?
Since 8 June 2015, British holidaymakers may need to pack a special code from the the Driver and Vehicle Licensing Agency to hire a vehicle.
This is because the paper counterpart to the photocard driving licence, the bit that shows your entitlements and any endorsements – is no longer valid and issued by the Driver and Vehicle Licensing Agency.
Make sure you check with your hire company what documents they will want to see.
Holidaymakers who need to share their driving history should use the Driver and Vehicle Licensing Agency's Share Driving Licence service to generate a unique code to share their licence details with the hire company